Success StoryConsumer Fraud and Protection



Consumer Fraud and Protection

Author: Audrey Myers

Planning Unit: Taylor County CES

Major Program: Securing Financial Stability (general)

Plan of Work: Family, Community and Financial Stability

Outcome: Intermediate Outcome

Consumer Fraud is a continuing problem nationwide. In 2014, the Consumer Sentinel Network received over 2.5 million complaints, not including unwanted phone calls. Identity theft remains the No. 1 consumer complaint area; 13 percent of all consumer complaints were related to identity theft. To educate our communities, the Lake Cumberland Area Extension Agents for Family and Consumer Sciences, asked the Attorney General, Andy Beshear to present an educational program to the Lake Cumberland Extension Agents and the general public. Over 100 people attended from all over the Lake Cumberland area. A follow-up survey was emailed and mailed out to the participants of the program. 100 percent of those that responded noted a better understanding of their consumer rights and privacy protection measures, 100 percent stated they know the steps to avoid breaches in personal or financial security and will implement them to protect themselves from future scams and 100 percent are more aware for some of the scam calls people receive daily and should not respond to. One participant stated that after the program that "it was very informative and good". Another participant mentioned that "they requested that Attorney General Beshear visit the area again to provide additional related programs (to the community)". The Attorney General encouraged the participants to reach out to him and his office for further information and help.






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