Success StoryCommunication Essentials for Good Impressions



Communication Essentials for Good Impressions

Author: Crystal Osborne

Planning Unit: Family and Consumer Sciences

Major Program: Kentucky Extension Leadership Development (KELD): Developing Core Leadership Skills

Plan of Work: Leadership and Workforce Preparation

Outcome: Initial Outcome

Research shows that effective leadership is one factor necessary for success within today’s communities and organizations.  Communication plays an important role in the leadership process.  In September 2019 the Owsley County Agent for Family and Consumer Sciences (FCS) Education offered the program, “Communication Essentials for Good Impressions” to Quicksand Area Homemakers.  The program focused on non-verbal communication (body language) and the roles speaking and active listening play in communication.  Sixty-one people participated in the program and 55 completed the follow up evaluation.  After the program, participants reported that they intend to work on being an active listener in their day to day activities.  At follow-up, 64% recognized the importance of what people portray through non-verbal communication, 60% knew how to make a favorable first impression when speaking to a group, and 71% recognized the importance of being an effective listener.  One participant stated, “I believe this lesson will help me to be a better listener in all areas of my life.”  Another said, “this really made me more aware of all the different aspects involved in being a good listener.”  Plans are in place to continue using this lesson with homemakers as well as students involved in Adulting classes.






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