A client called the office nervous about her tree's declining health. She had a large magnolia tree under stress and was afraid she would lose it. The horticulture agent went to the client's home and determined that the tree was covered in scale (insects); the agent recommended how to eliminate the insects.

Three years after the client called about her tree, she called the office and let the agent know the tree was doing well, and it was because of the agent that the tree was alive. The client had the tree priced in case it did not survive and it would have cost over $10,000 to replace, saving the client a significant amount of money.